Name the product
Include the ELHAEX product name, the app version if known, and what you were doing.
Official ELHAEX support
Having an issue or a question?
This support center covers all ELHAEX products. Include the product name so your report can be reviewed accurately.
Official support email
support@elhaex.com
Send the product name, issue details, the last steps you took, and any relevant supporting evidence.
Attach evidence
Screenshots, error messages, or a sequence of steps can help with the investigation.
Include device details
For Android apps, include the device brand, model, and Android version.
ELHAEX SOM Support
For ELHAEX SOM, support covers gameplay, Multiplayer Online, voice, Membership, Ad-Free, Local Play ads, purchases, entitlements, and restore. Include the app version and a screenshot when the issue is visible on screen.
Official guides and information: How to Play ELHAEX SOM, ELHAEX SOM Privacy Policy, and ELHAEX SOM Terms of Service.
Safety when contacting support
Do not send your Google account password, PIN, verification codes, or payment card number. If a purchase investigation requires additional information, support will request only the information relevant to verification.
Other ELHAEX products
This support center will also cover other ELHAEX products in the future. Product-specific policies or instructions will be added to each product page when available.