Scope
This policy explains the general privacy principles for the official ELHAEX website and ELHAEX digital products. Certain products may have specific privacy policies that describe data processing in greater detail. Where available, product-specific policies supplement this general policy.
Information that may be processed
Depending on the services used, ELHAEX may process information provided directly by users, support information, and technical data needed to provide, secure, and improve the services. Hosting infrastructure may also generate technical logs such as access times, IP addresses, requested URLs, or device/browser information.
Purposes of use
Information is used to provide service functionality, maintain security and stability, respond to questions or reports, perform necessary verification, and improve the quality of ELHAEX products.
Third-party service providers
Some ELHAEX products may use third-party services such as hosting providers, app distribution platforms, payment services, analytics, or advertising. Data processed through those services is subject to the functions used and the relevant provider policies. More specific details are described in the policy for each product.
Sale of personal data
ELHAEX does not sell users’ personal data to advertisers. Information may be shared with or processed by service providers only to the extent necessary to provide related functionality, security, transaction processing, support, or comply with applicable legal obligations.
Retention and security
Data is retained for as long as necessary for the purposes described, service security, issue resolution, transactions, or applicable obligations. ELHAEX uses reasonable technical and operational measures to help protect information under its control.
Product-specific policies
For more detailed information about ELHAEX SOM, read the ELHAEX SOM Privacy Policy. Product-specific policies for other ELHAEX products will be added when those products become available.
Privacy questions and requests
For questions or requests regarding information under ELHAEX’s control, contact support@elhaex.com or visit the ELHAEX Support Center.