Scope
This policy applies specifically to the ELHAEX SOM game. It supplements the general ELHAEX Privacy Policy and explains the data that may be processed when using Local Play, Multiplayer Online, voice communication, purchases through Google Play, support, and advertising features.
Player names and game data
ELHAEX SOM may process player names entered by users and session data required to run the game, such as room status, game actions, connection status, and technical information for multiplayer synchronization. This information is used to provide game functionality and maintain session consistency.
Multiplayer Online and network data
When Multiplayer Online is used, the app and server infrastructure may process technical information such as IP addresses, connection times, session/room identifiers, connection status, game protocol messages, and diagnostic data needed to connect players, maintain security, and investigate disruptions.
Voice communication
If the voice feature is used, audio data and technical connection information may be transmitted in real time between devices through communication/relay infrastructure that supports the connection. The purpose is to relay voice communication during gameplay; ELHAEX SOM does not provide an archived voice-recording feature as part of a user profile.
Google Play purchases and subscriptions
ELHAEX SOM purchases are processed through Google Play Billing. To verify purchases and grant the appropriate access rights, the app and ELHAEX backend may process information such as product IDs, package/base plan information, purchase tokens, purchase or subscription status, transaction times, and verification results. Users are not asked to enter payment card numbers into ELHAEX SOM; payment methods are processed through Google Play.
Ads in Local Play
In app versions and conditions where ads are shown, ELHAEX SOM uses Google Mobile Ads (AdMob) to serve ads in Local Play. The Google Mobile Ads SDK may process data such as IP addresses, device identifiers available to the SDK, user interactions with ads/the app, and diagnostic information in accordance with its configuration and Google policies. ELHAEX does not sell users’ personal data to advertisers.
User support
If a user contacts support, ELHAEX may process the user’s email address, message content, screenshots, device/Android version information, app version, and other information voluntarily submitted to help investigate the issue.
Purposes of processing
Data is used to provide Local Play and Multiplayer Online, facilitate voice, verify purchases and entitlements, show or disable ads according to user rights, prevent abuse, maintain security and stability, and provide support.
Parties that may process data
Depending on the features used, data may be processed by ELHAEX infrastructure and necessary service providers, including Google Play for distribution/purchases and Google Mobile Ads for advertising. Network/hosting infrastructure providers may also process technical data required to operate the services.
Retention
Retention periods may vary by data type. ELHAEX retains information only for as long as necessary for operations, security, transaction and entitlement verification, report resolution, and applicable obligations. Temporary technical data may expire with the session or be retained in operational logs when needed for security and diagnostics.
Security
ELHAEX uses reasonable technical and operational measures to help protect data under its control. No method of electronic transmission or storage can be guaranteed to be completely risk-free.
Changes to this policy
This policy may be updated when ELHAEX SOM features, third-party services, or data-processing practices change. The latest update date is shown at the top of this page.
Contact
For questions or requests regarding ELHAEX SOM privacy, contact support@elhaex.com or visit the ELHAEX Support Center.